Refund policy

Returns:
We accept returns only for products that are damaged, defective, incorrect, or received in the wrong condition.

For hygiene and safety reasons, opened, used, or tested cosmetics, skincare, and beauty products cannot be returned.

Damaged or Incorrect Orders:
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

After verification, we may offer a replacement or refund.

Change of Mind:
We do not accept returns simply because you changed your mind, unless the product is unused, unopened, and eligible for return.

Refunds:
Once your return or complaint is approved, we will inform you about the refund process. Refunds will be processed according to the payment method used for the order.

For COD orders, any approved refund will be arranged through an appropriate refund method communicated by Genzmart.

Cancellation:
Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Contact:
For return or refund requests, please contact Genzmart using the contact details provided on our website.