Shipping policy

Genzmart – Shipping Policy

Delivery Areas
Genzmart currently delivers orders across Pakistan.

Delivery Time
Orders are generally delivered within 2–4 business days, depending on the customer's location and courier service.

Delivery to remote areas may take additional time.

Order Processing
Orders are usually processed and dispatched within 1 business day after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Cash on Delivery (COD)
Cash on Delivery is available for eligible orders across Pakistan.

Customers should provide a correct and active phone number and complete delivery address when placing an order.

Payment must be made to the courier at the time of delivery.

Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

Delivery Delays
Delivery times may occasionally be affected by weather, public holidays, courier delays, incorrect addresses, or circumstances beyond our control.

Incorrect Address
Customers are responsible for providing a correct and complete delivery address. Genzmart may not be responsible for delays or additional charges resulting from incorrect or incomplete address information.

Order Tracking
Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Contact
For questions about shipping or your order, please contact Genzmart using the contact information provided on our website.